DESIGN AND IMPLEMENTATION OF A WEB-BASED STUDENT COMPLAINT SYSTEM (A CASE STUDY OF UNIVERSITY OF UYO)

CHAPTER ON
INTRODUCTION
1.1 Background of the Study
The computer has become widely accepted as an assistant that is exceptionally competent and well defined. Now researchers have developed an entirely new kind of tool of computer that serves as an assistant whose skills include finding reasonable solution to problem for which there may be no hard and fast “right” answers. 
It should come as no surprise, then, that almost all the task that could be solved manually, can now be solved with just a click of the computer keyboard. At this point one can say that a complain system is a software that uses modern day web tools to collect students’ complaints and store it in the same way a human expert will save a complain about no light at the hostel or how a lecturer plans to extort money from them to pass a course. This software will be designed in such a way that it can listen to students’ medical problems.
A computerized complaint system can generally collect complaints, store them and these records are collected by the appropriate authority and then decide on the next step to be taken in solving the issues. Traditionally, computer software uses an algorithmic or procedural approach to problem solving; in other words’ it uses a rigid step-by-step approach. Thus, its system has been developed with the best tools to be able to hold the students’ data and this said data can be retrieved anytime.
1.2 Statement of the Problem
During the analysis and data collection of this project, it was discovered that there existed a manual form of collecting and storing students complains in other for them to be attended to, and for future purpose by the Students Affairs Department of the University of Uyo. That is to say that the process of daily task and activities are done manually which is quite unfortunate; manual procedural for complains execution delays and reduces result output quality.
Manual complain record keeping has resulted in many setbacks to the expected standard. The setback encountered includes: 
* Time wastage and long quarries.
* Partial or total loss of file or documents.
* Under recording of criminal analysis.
* Exposures of confidential matters.
* Inefficiency of some members of staff due to laziness in searching of the files.
As a result of these problems, the manual system of complains record information storage, input and retrieval is very clumsy: inefficient and unbelievable.
1.3 Objectives of the Study
To develop computerized complaint software to carryout tedious work and activities performed by human beings, in which they end up misplacing and discarding some important files and students records. But if this (computerized complain system) is installed it will render remedy to this case. 
The main aims and objectives of the system are:
* To design a web based complaint system record and information system to replace some extent of human role in cases of unavailability of job.
* To provide quick responds to students complains on campus. Also, the purpose of this software is to model a computerized complain system to enable proper complain submitting and control.
1.4 Scope of the Study
The scope of this project is limited to the Students Affairs Department of University of Uyo. These complains include: hike in school fees and other changes, Lecturer’s harassment, fire-outbreak, murder, stealing, armed robbery, and other ones you will find in the project as time goes on.
1.5 Definition of Terms
To fully understand what the study is all about, important and dispensable terms have been chosen and due definition given to them. 
- Computer: This is an electronic device operated under the control of instruction stored in its memory unit which can accept and store data for future use as well as produce output from the processing.
- Manually: Done, Operated, Worked, e.t.c by the hand or hands rather than by an electronic or electrical device.
- Complaints: an expression of discontent, regret, pain, censure, resentment, or grief; lament, faultfinding a cause of discontent, pain, grief e.t.c.
- Computerized: To control, perform, or store (a system operation or information) by means of an electronic Computer.
- Complain Record: Complain record and complaint proceedings are concerned with expression of discontent, regret, pain, censure, resentment, or grief; lament, faultfinding a cause of discontent for which guilty individuals report to appropriate authorities for proper results. Therefore the objective of complaint proceedings are to determine the cause and solutions of the reported issues, if the issue is found to be a wrong doing, the wrongdoer must be punished and protect the school community, and rehabilitate the offender.
- Inefficiency: the state of not achieving maximum productivity; failure to make the best use of time or resources.
- Information Storage: Information storage is an act of a system that keeps data accessible to the information processors; the information storage unit is either a hard drive or a server that usually contains a database.
- Retrieval: the action of obtaining or consulting material stored in a computer system.
- Algorithmic: A finite set of unambiguous instructions performed in a prescribed sequence to achieve a goal, especially a mathematical rule or procedure used to compute a desired result. Algorithms are the basic for most computer programming.